The Who is a creative agency with a focus on photography and websites for bold brands, high flyers big & small.
If you want to...
be a trusted, credible, go-to name in your industry
attract your unicorn clients like a magnet
stick in the minds of your audience longer than a piece of hubba bubba sticks to a shoe
communicate your purpose, your style, your vibe without saying a word
…you need exceptional photos that connect to your audience.
Photography / Video FAQs
How long will my shoot take?
I don’t do things in a traditional way. I like to make our photoshoots outcome based rather than time based. When you book a shoot with me you will 100% know what you will achieve and receive from the photoshoot, I will give you an indication of how long it will take.
Where will we do the shoot?
This is completely up to you. Included in my prices are travel up to an hour from Parkdale. When I are planning your shoot I will talk about what is realistic. With the location for your shoot it is important that if it is indoors it has lots of natural light and uncluttered background.
Do you have a studio or space to shoot in?
No I don’t. If your shoot requires a studio or styled space for your shoot this is an extra cost. Once you have told me what you are after with your location I can share some of our secret gems.
How many people can I have on my shoot?
With branding shoots this is for people up 3 people, if you have a bigger team get in contact with Jess, I’d would love to work with you.
I am a guy, do you work with guys?
Yes, absolutely everyone welcome here!
How many images will I get?
I am very generous with what I give. Anything in focus and of a composition I am proud you will receive. Usually that is around 100 photos per hour of shooting.
Do you do Photos for people who haven’t done their branding with you.
Yes I do. I love working with like minded people at all stages of their business.
What files will I get?
You will get high resolution digital images. Which will enable to print them as large as you like.
Who retains the copyright?
The Who Photography and design retains the copyright However, with all shoots I issue you with full permission to use as you wish.
Do I get all the photos you take?
You get all the photos that are in focus and of a good composition.
Do you travel interstate or internationally?
Yes I take on up to four jobs a year where I need to travel on a plane.
I need a photographer for an event do you photograph events?
No sorry I don’t shoot events but ask me if you think I would love it. These days I prefer to be the speaker in the stage instead of the photographer at your event.
Do I get the RAW files?
No I only supply the finished files in keeping with our style.
I want to do my shoot at Cactus Country?
Yes!!!! Pretty much I will pay you to shoot there!!! In all seriousness yes I would love it and make it happen, get in touch.
Do you shoot products?
No sorry I don’t unless it is in a lifestyle way - I recommend Michelle Jarni and Lauren at Me and My Girl
Can you shoot products monthly for me?
Absolutely, get in contact to see if I can fit you in.
What kind of themes do you shoot when you do your branding shoots?
This is up to you, we look at who your audience and your purpose and brain storm. Often the themes come from your content pillars. Which I can help you with.
I want to do my shoot on a Saturday or Sunday is that possible?
If this is the only day you can do then I will make it work.
How will I get the photos?
I will send you an online gallery, where you can download the files from - we also use dropbox.
When you do video is the music license included?
Yes, I always include the music.
Website FAQs
What website platforms do you do?
I design on Squarespace & Shopify. I am a Squarespace circle member and a Shopify Partner.
Isn’t wordpress the best for SEO?
You may have heard this but this to be honest most platforms now have excellent SEO capability. Squarespace and Shopify if done correctly can be better than a wordpress site!
I recommend Karlie from Technobird for all your SEO needs.
Do you do the SEO?
No, I will implement an SEO strategy but I don’t create the strategy. I recommend Karlie from Technobird for all your SEO needs.
Are your websites responsive?
Yes! All of the site are very responsive and are designed to look amazing on both smartphone and desktop.
Do I need to do a photoshoot before you do my website?
Yes, if you don’t have professional photos booking a photoshoot before we begin your website is a good idea.
Do I need brand guidelines to start my website
Yes you do - If I start designing without one there is a good chance I will go off in the wrong direction!
Will you write the words for my website?
No, sorry I am not a copywriter. As a website designer I piece everything together in a strategic way you so you have a website with an amazing user experience.
How long will it take?
This always depends on a few things but usually about 6 weeks. We can work within a timeline if you have one but I need everything before
Will you show me how to use it?
Yes! This is a part of my process that I extremely proud of. After I have finished I record a tutorial for you, this is yours to keep as a reference point. I will then additionally will book you in for zoom a tutorial within the first 6 weeks of taking your site live.
Can I hire you to maintain my site?
Yes! I don’t think you will need to because I use platforms which are easy to use. You can book us in a block of up to 3 hours for site edits, maintenance, updates. The cost per month is $525+GST and includes 3 edits. Additionally designed pages is a seperate fee.
Brand Design FAQs - Brand design is important here is some of my knowledge on how it works
What are branding guidelines?
Brand identity guidelines are a comprehensive booklet of instructions that explain how a brand should be used. Imagine that the Apple logo looked completely different everywhere you saw it. There would be no way of making an instant connection in consumers minds between the logo and the brand story & promise.
Apart from the brand guidelines book which sets the rules on your brand and instructions on how to use the files, fonts and colours. Brand guidelines include: the font files, a colour palette that has the colour codes, your logo in jpeg in web sizes, ready to go and also in Vector files for print, graphics if your brand has them and instagram story highlights icons.
I want the font used in my logo as my heading font?
In my opinion when the font is used in your branding as a header font it dilutes your branding and the strength of your logo. A logo should be saved as a PNG file so it is always the same. Your designer will save your logo in PNG and Vector files you will not receive the font for your logo because this would take away from the strength of your brand.
When a logo is created most designers use a font that is then edited by making it smoother and spaced 100% perfectly which then makes it unique to you and your brand.
What files will I get?
The files most designers includes are the fonts, graphics, brand book, icons, background and logos supplied in all the various formats you will need. Along with a summary of the best use for file formats. Below is a little summary of the different types of files and what they are used for,
Vectors - PDF, Eps and Ai files – this file type is industry standard ‘vector’ format for supply to printers, signage companies and screen printers/embroiderers. Vector files and can be blown up to enormous sizes without loss of quality. (You won’t be able to open the Ai files yourself unless you have Adobe Illustrator which was used to create it).
PNG files – have transparent bases and can be placed on coloured or image backgrounds.
JPEG files – are flattened onto a white base, therefore need to be used on white.
We advise for print versions, use the vector file (any of the formats from the vector folder).
And for all web/digital use, PNG’s have really good quality resolution.
I just want a logo?
If you just have a logo - I am sorry but I can’t work with you to create your brand - Your font, your colours and your graphics speak for your brand it makes it an experience.
You’re awesome!
No matter who you are, where you come from and what you look like I want to work with you.
I help to create genuine connection through my photography by drawing out your true self and showing you how a confident you can look.
So many of my clients don’t want to be seen and struggle with confidence, I create a safe place for my clients to shine:
By showing them the photos we capture as we go
Delving deep into what makes you tick and unique
Understanding your why